Tasmaria

John

extended_group

10

Absolutely fantastic stay! The hotel was impeccably clean and beautifully maintained. The staff were incredibly friendly and professional, always going above and beyond. And the swimming pool with its bar was simply amazing, the perfect spot to relax. Highly recommend!

Reviewed from

katilippa

extended_group

7.0

Great value for money, nice location, and the pool and bar were also very enjoyable.

Reviewed from

Houssein

couple

5.0

The AC was not working, and when I asked about it, I was told that air conditioning is available only for an additional charge per night.

Reviewed from

Kateryna

Solo traveller

9.0

A great location

Reviewed from

Javier

couple

2.0

I would not recommend this hotel under any circumstances. They operate in a misleading way: after you make your reservation, they inform you that air conditioning costs an additional €8 per day, which they describe as “optional,” even though the rooms receive direct sunlight for much of the day. They also charge extra for the use of the safe. When I tried to cancel, exactly as they had suggested if I did not agree with these conditions, they stopped responding to my messages. As a result, I was unable to cancel without losing my money. The worst part is the lack of rest. One of the most basic expectations when staying at a hotel is being able to sleep properly, and here that is almost impossible. The room becomes fully illuminated from around 6–7 a.m. because a glass door has no curtain. I spoke with the manager, and his only solution was to give me a bedsheet to improvise a curtain. What makes this even more frustrating is that, out of the four rooms in the same budget category, this is the only one with this issue. What truly ruined the experience, however, was the manager’s behavior. Instead of addressing a legitimate complaint professionally, he was rude, confrontational, and escalated the situation into an argument. I was simply asking for a reasonable solution to a basic problem that affects sleep quality, yet I was treated with hostility rather than respect. Based on my experience, this is not the attitude expected from someone responsible for dealing with guests, and I do not believe he should be working in a customer-facing role. In addition, they were very careful not to include certain areas, such as the kitchen, in their promotional photos. I will attach photos so that other travelers can see the reality for themselves. Book with caution.

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